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Can I request a refund? What is your refund policy?

Quick Answer

Yes, we offer a 7-day money-back guarantee. If you experience technical issues preventing platform use or encounter non-fixable problems, we provide full refunds within 7 days of purchase.

Visual Examples

Guaranteed quality professional headshot

Quality Guarantee: 7-day money-back guarantee on all professional photos

Satisfaction guaranteed professional photo

Customer Satisfaction: Full refund if technical issues prevent service use

Risk-free professional photography

Risk-Free Service: Try PhotoGuru AI with complete confidence

PhotoGuru AI stands behind our service with a comprehensive 7-day money-back guarantee. We want you to be completely satisfied with your professional photos and our platform experience.

7-Day Money-Back Guarantee

What's Covered

Technical Issues Platform problems preventing you from using our service
Upload Problems Issues preventing successful photo upload or processing
AI Training Failures Problems with AI model training that cannot be resolved
Generation Errors Systematic issues with photo generation that persist after troubleshooting
Payment Processing Errors Duplicate charges or billing errors
Service Accessibility Platform accessibility issues preventing normal use

Refund Eligibility Criteria

Time Frame Refund requests must be made within 7 days of purchase
Technical Documentation Issues must be documented and unable to be resolved by support
Good Faith Usage Refunds apply to legitimate technical or service issues
Platform Problems Issues originating from our platform, not user error
Unresolved Issues Problems that our technical team cannot fix within reasonable time

Refund Process

How to Request a Refund

1. Contact Support: Email support@photoguruai.com within 7 days of purchase

2. Provide Details: Include order number, issue description, and error documentation

3. Technical Review: Our team will attempt to resolve the issue first

4. Refund Authorization: If issue cannot be fixed, refund will be processed

5. Processing Time: Refunds processed within 3-5 business days

Required Information

Order/Transaction ID Your purchase confirmation number
Account Email Email address associated with your account
Issue Description Detailed description of technical problems encountered
Error Screenshots Screenshots or documentation of errors if applicable
Timeline When the issue occurred and steps attempted to resolve

Refund Processing

Full Refund 100% refund of purchase price for qualifying issues
Original Payment Method Refund processed to original payment method
Processing Time 3-5 business days for credit card refunds
Bank Processing Additional 1-3 days for bank processing
Confirmation Email Refund confirmation sent when processing is complete

What's NOT Covered

Non-Refundable Situations

Satisfaction Issues Subjective dissatisfaction with photo results that meet technical standards
Change of Mind Deciding you no longer want the service after successful use
User Error Issues caused by uploading inappropriate photos or not following guidelines
Completed Services After successfully generating and downloading photos
Violation of Terms Refunds not available if terms of service are violated

Technical Standards Met

Successful Processing If AI model trains successfully and generates photos
Platform Functionality If platform works as intended without technical issues
Photo Quality If generated photos meet our technical quality standards
Service Delivery If service is delivered as described and functions properly
User Guidelines If issues stem from not following photo upload guidelines

Alternative Solutions

Before Requesting Refunds

Technical Support Contact our support team for troubleshooting assistance
Photo Retakes Try uploading different training photos if initial results are poor
Style Changes Experiment with different photo styles to find preferred looks
Account Issues Allow our team to resolve account or technical problems
Processing Time Allow full processing time for AI model training completion

Support Resources

Live Chat Real-time support for immediate technical assistance
Email Support Detailed technical support via email
Knowledge Base Comprehensive guides for troubleshooting common issues
Video Tutorials Step-by-step guides for optimal platform usage
Community Forum User community for tips and best practices

Partial Refunds and Credits

Special Circumstances

Partial Service Issues Credits may be offered for partial service problems
Processing Delays Service credits for extended processing times
Limited Functionality Partial refunds if some features are unavailable
Bulk Orders Pro-rated refunds for group orders with individual issues
Future Credits Service credits for future use as alternative to cash refunds

Service Credits

Account Credits Credits applied to your account for future use
Extended Service Additional photos or features as compensation
Priority Processing Expedited service for future orders
Style Additions Access to premium styles as service recovery
Account Upgrades Temporary account upgrades for service issues

Customer Satisfaction Commitment

Our Promise

Fair Treatment All refund requests reviewed fairly and promptly
Technical Resolution Genuine effort to resolve issues before refunding
Clear Communication Transparent communication throughout refund process
Process Improvement Using refund feedback to improve our service
Customer Focus Prioritizing customer satisfaction over revenue retention

Quality Assurance

Continuous Improvement Regular service updates to prevent common issues
User Feedback Incorporating user feedback to enhance platform reliability
Proactive Support Identifying and resolving issues before they affect users
Service Monitoring 24/7 monitoring to detect and address problems quickly
Quality Standards Maintaining high standards for service delivery and reliability

Long-Term Relationship

Customer Retention Focusing on building long-term customer relationships
Service Excellence Continuous improvement of service quality and reliability
User Success Ensuring users achieve their professional photography goals
Feedback Integration Regular incorporation of user feedback and suggestions
Innovation Ongoing platform improvements and new feature development

We believe in our service quality and want you to have complete confidence when choosing PhotoGuru AI for your professional photography needs. Our refund policy reflects our commitment to customer satisfaction and service excellence.

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